Refund Policy

The Swiss Souvenir Shop – Return & Refund Policy

Our Satisfaction Guarantee We want you to love your Swiss Souvenir Shop purchase. If something isn't right, we're here to make it right.

Damaged or Defective Items If your item arrives damaged, defective, or with a print error, contact us within 30 days of delivery with a photo and we'll send a free replacement or issue a full refund — no return shipment required.

Wrong Size We provide detailed size charts on every product page. If your item doesn't fit, we'll offer an exchange or store credit within 30 days of delivery. Please refer to our size guide before ordering.

General Returns Because our products are made to order especially for you, we're unable to accept returns for buyer's remorse or change of mind. We encourage you to review product descriptions, size charts, and photos carefully before purchasing.

How to Contact Us Email us at swisssouvenirshop@yahoo.com. within 30 days of receiving your order. Please include your order number and a photo if the item is damaged or defective.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swisssouvenirshop@yahoo.com.